HX11

▪️You may wish to check the delivery fee at the billing page during checkout.

▪️Our driver will deliver multiple orders during each delivery slot, there is no guaranty on the exactly delivery time, especially during the popular festival day,heavy rainy day or peak hours, our driver will try our best to deliver it within the time slot you choose.

▪️Please do note that if wrong address or invalid contact number been given, we will reschedule to another delivery time slot, and there will be extra delivery fee involved. And if flowers been left outside the unit due to absent recipient, we will not be liable for any looses or damage to them.

▪️During peak and seasonal periods, the normal delivery fee within Singapore may subject to changes and increase without further notice.
Seasonal periods: 9 February to 16 February and 2nd week of May.
Peak periods : 3 to 4 weeks leading up to Chinese New Year and Christmas.

▪️If there is any changes on the delivery date or item, please inform us at least 72 hours in advance (3 days).

▪️Any amending requirement of delivery address/message, please inform us at least 24 hours in advance (1 day).

▪️Please also understand that, you will need to pay an extra 30% of order amount for changing of delivery date if failed to inform us 3 days in advance. If failed to inform to change design or refund in advance, we will only able to refund 50% to you.

▪️If your ordered is within 72hours, we don’t accept any changing for design/date. And if you request for refund and cancel the order, only 50% will be given. 

Thanks for your understand and cooperation. Don’t be embarrassed if any doubt.