Shipping policy

Policy

 
▪️Once the flowers have been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address, WhiteDewFlower Pte Ltd will not be liable for any issues or damages related to the delivered items.

▪️If the recipient cannot be reached within 10mins, our courier will leave the bouquet at the gate/doorstep/shoe rack and a photo will be taken as proof of delivery, however we are not responsible if any missing or damage.

▪️WhiteDewFlower Pte Ltd will not be responsible for late/failed delivery if: Incorrect address given or building management/security refusing to accept the bouquet for delivery, the buyer has the option to pay an additional $20 for re-delivery at a later time or date.WhiteDewFlowerPte Ltd is in no way obliged to send photos of the finished product to customers, especially during peak periods as we conduct quality checks to ensure bouquets are in good condition before delivery. However we will try our best to do so if requested.

FAQS

Q. What are the delivery time slots?

Delivery Time Slots:

• 10am to 2pm
  
• 2pm to 6pm
  
• 6pm to 10pm
  

For the best service and to ensure timely delivery, it is advisable to place orders in advance. However, if you have an urgent order, can WhatsApp @8712 5169 and we will try our best to arrange for same-day delivery.

Q. Can I change the delivery time or delivery address urgently?

Do WhatsApp @8712 5169 for any changes for your order and let us know how we can assist you with your request if urgent matter arises.

However, we do not hold responsible for not accepting or fulfilling the amended requirements as this might affect other customers' deliveries. Nonetheless, we will try our best to help!

Q. Do you deliver to overseas?

No, we only deliver our products within Singapore.

Q: Is delivery affected during Formula One FI?

Yes. Due to road closures, delivery to certain addresses are affected during Formula One.

From 15 September to 17 September, we will not be delivering to the following addresses: Collyer Quay, St Andrew's Road, Nicoll Highway, Esplanade Drive, Stamford Road, Republic Boulevard, Raffles Avenue, Bayfront Avenue, Bras Basah Road, Raffles Boulevard and Temasek Avenue. Thanks for understanding.

Questions about the Terms of Service should be sent to us at whitedewflower@gmail.com.